Our phones, tablets & accessories are cosmetically new. Our business is established with brand sourcing centres to bring you clearance stock which are not used. All handsets will therefore be factory boxed sealed as new like a purchase from the brand themselves, at their standard.

Once you place an order with us, you will recieve a confirmation e-mail immediatley. Once your item is being shipped by our suppliers you will then receive a tracking number from our order system specifying the courier name, tracking site and tracking number. Need your tracking number? Just provide your order ID Items take 6-8 working days to arrive after the order is purchased online.

Our most commonly used courier partner is USPS or your local domestic country courier )(international shipments). When you receive your update email about your delivery, you will also be able to see your delivery courier as well as the tracking information to track your parcel. Please allow for 24 hours for this to update on their website. Note: This 24 hours does not mean your parcel is not moving. Our system with our courier partners is designed for you to track the most relevant part of your parcels journey to your door.

As our logistics can be very complex and the nature of our wholesale pricing model meaning our margins are very low, we mitigate additional losses using the 15% admin fee, which compensates the hours which go into product sourcing and quality control within the business and our business partners.

Each product will come with a 14 day technical warranty in case your item may have any technical faults upon arrival. In addition to this, we provide all orders with our up to 12 months parts paid warranty service. This means in the event of a defect or fault after 14 days we will support with a labour free repair with charge only on the parts needed by our technicians. We use low cost compatible parts to ensure repairs are economical and viable for our clients and ourselves. Repairs usually are done within 7 days returned back to dominated return address. Example faults: Bluetooth, Data & GPS technical faults Charge Port & Battery Front & Back Camera (Inc Flash) Speaker, Loudspeaker & Headset Phone Signal Proximity & Accelerometer Memory & SD Card Slot Digitizer & LCD If you are unsure about which warranty to buy, please contact sales@bulkmobiles.m and our team will be able to assist you further.

Q: Have you received my return? A: Please share your return tracking number, and we will confirm its status. Q: When will I get my refund? A: Refunds are processed within 7-14 business days after we receive and inspect the returned item. If you haven’t received your refund, let us know!

Q: My order is delayed. What should I do? A: If your order is past the estimated delivery date, let us know your order ID, and we’ll check its status. Q: Can I change or cancel my order? A: Orders are processed quickly, but if it hasn’t been dispatched, we may be able to assist. Contact us ASAP with your order details.

Q: I have an urgent issue. How can I get help? A: We’re here to help! If you’re facing a serious issue, let us know the details, and we will escalate your case to the right department. Q: How do I file a complaint? A: You can share your concerns via live chat. We aim to resolve complaints as quickly as possible.